| Help Desk

FAQ 6

• WHAT IS THE COST TO ADD NEW USERS TO SAVII CARE?
• DOES SAVII CARE REQUIRE AN INTERNET CONNECTION?
• WHAT HAPPENS IF THE MOBILE APP LOSES CONNECTION DURING A VISIT?
• WHAT SHOULD I DO FIRST BEFORE SCHEDULING VISITS IN SAVII CARE?
• WHAT SHOULD I DO FIRST BEFORE CONFIRMING/ BILLING VISITS IN SAVII CARE?

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Getting Started 15

• MAKING THE MOST OF YOUR FIRST 30 DAYS
• ARE YOU NEW TO SAVII CARE?
• WELCOME TO THE MAIN NAVIGATIONAL TABS OF SAVII CARE
• WELCOME TO SOME SAVII CARE SHORTCUTS
• GLOSSARY OF TERMS USED IN SAVII CARE AND SAVII CONNECT

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Release Notes 14

• Release Notes - Savii Care - Version 4.4
• Savii Care Version 4.0
• Savii Care Version 3.6
• Savii Care Version 3.5
• Savii Care Version 3.4

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Instructional Videos 4

• THE FIRST 4 STEPS IN SAVII CARE FOR A NEW AGENCY
• THE 3 WAYS TO SCHEDULE VISITS IN SAVII CARE
• SETTING UP YOUR AGENCY'S SERVICE PLAN PREFERENCES
• INTRO TO THE SAVII CARE NURSE PORTAL

Security 5

• AUTO LOG OUT
• PRIVACY STATEMENT | AKILI SOFTWARE | SAVII CARE
• HIPAA BUSINESS ASSOCIATE AGREEMENT
• UPDATE PASSWORD
• SECURITY CERTIFICATIONS AND STANDARDS

Legal 3

• Savii Care SaaS Subscription Web Purchases Agreement
• Savii Care Service Level Agreement
• HIPAA Business Associate Agreement

Privacy Policies 2

• Savii Privacy Policy
• SAVII Mobile App Privacy Policy

Task Manager 2

• ASSIGNING TASKS TO STAFF MEMBERS WITHIN YOUR AGENCY
• RESPONDING TO AN ASSIGNED TASK IN TASK MANAGER

Message Center 1

• SENDING MESSAGES IN MESSAGE CENTER

Event Calendar 0

Dashboard Stats 1

• Dashboard KPI's

Referral Manager 2

• ADDING NEW REFERRALS
• EDITING A REFERRAL

Contact Manager 2

• ADDING OR EDITING CONTACTS
• EMAILING CONTACTS

Account Manager 0

Referral 360 0

Referral Reports 0

Client Manager 5

• ADDING PAYORS
• ADDING A CARE PLAN FOR A CLIENT
• PRINTING OUT A CLIENT'S CARE PLAN
• SCHEDULING VISITS FOR A CLIENT IN CLIENT'S SCHEDULE
• ADDING CONTACTS AND/ OR ACCOUNTS TO A CLIENT’S CARE TEAM

Schedule Manager 2

• SCHEDULING VISITS FOR A CLIENT WITHIN THE SCHEDULE MANAGER
• NOTIFYING A CAREGIVER (NOT USING SAVII CONNECT) OF THEIR ASSIGNED VISITS

Visit Manager 4

• I uploaded the wrong Care Plan what do I do?
• ENTERING VISITS NOT COMPLETED IN THE SAVII CONNECT APP
• DOCUMENTING A VISIT (NOT USING THE SAVII CONNECT APP)
• CONFIRMING COMPLETED VISITS IN VISIT MANAGER

Billing Manager 6

• HOW TO INVOICE IN SAVII CARE
• CONNECTING SAVII CARE TO YOUR QUICKBOOKS ONLINE ACCOUNT
• SENDING INVOICES TO QUICKBOOKS ONLINE
• Billing Multiple NPI Numbers
• Sample Savii Care Invoice

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Reports 1

• Print or Email Caregivers Schedules

Caregiver Manager 2

• HOW DO I TERMINATE/ INACTIVATE A CAREGIVER IN SAVII CARE?
• HOW DO I ADD A CAREGIVER?

Payroll Manager 0

Agency Reports 0

Admin 4

• UNDERSTANDING USER PERMISSIONS AND ROLES
• SETTING UP YOUR AGENCY'S SERVICE PLAN PREFERENCES
• Caregiver Task Sheet - Sample Guide
• HOW TO SET UP E V V + (Telephony)

Getting Started 7

• INTRODUCTION TO SAVII CONNECT
• LOGGING IN FOR THE FIRST TIME (SAVII CONNECT USER)
• VIEWING YOUR SCHEDULE IN SAVII CONNECT
• COMPLETING A SCHEDULED VISIT IN SAVII CONNECT
• SENDING A MESSAGE IN SAVII CONNECT

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Offline Connectivity 2

• HOW SAVII CONNECT WORKS OFFLINE
• "CLOCKING IN" WITH NO WIFI CONNECTIVITY

Known Issues 0

Getting Started 1

• HOW TO GET ACCESS TO THE NURSE PORTAL

Today's Visits 2

• COMPLETING A NURSE VISIT
• CREATING A SERVICE PLAN IN THE SAVII CARE NURSE PORTAL

Message Center 0

Client Manager 0

Documentation Samples 6

• Initial Intake Assessment
• Nurse Assessment
• Fall Risk
• Depression Risk
• Home Safety Review

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Getting Started 0

Scheduled Care Visits 0

Care Journal 0

Invoices 0

Care Team 0